Refund Policy

Effective Date: May 30, 2025

At Adopt Me Market (Exoticloot LLC), we sell digital collectibles and user-customized content for entertainment purposes that are delivered virtually. Because of the nature of our products, all purchases are considered final unless specific exceptions apply.

Not Eligible for Refund:

Refunds will not be provided in the following cases:

• The item has already been delivered 

• Wallet Topup orders
  
  

✅ Eligible for Refund (Before Delivery Only):

Refunds may be considered only if the following conditions are met:

• You made a duplicate order by mistake

• You ordered an item that is currently out of stock or unavailable

• You contact us before delivery and request cancellation

To request a refund before delivery, contact us immediately at [email protected] or via live chat with your order number.

⚠️ Delivery Issues

If you believe there was an issue with your delivery:

• Contact us through live chat or email immediately

• We will investigate the order and verify trade logs

• If it’s a verified delivery failure on our end, we will redeliver or refund

🔒 Fraud & Chargeback Protection

• All deliveries are logged, timed, and screen-recorded to prevent fraud

• High-value or flagged orders may require identity verification (KYC)

• Any fraudulent chargeback attempts will be disputed and result in a permanent ban from our services

📩 Contact Us

Email: [email protected]
Live Chat: Available on our website during delivery hours